Patients and Visitors Services

Welcome to Lake Region Healthcare (LRH). We hope your stay with us is as pleasant as possible. Lake Region Healthcare offers exceptional medical technology and an expert staff in a caring, comfortable environment.

Smoking Areas

Smoking is not permitted anywhere on the health care campus, including parking lots.

Latex Balloons

Latex balloons are not permitted in the facility since many people are acutely sensitive or allergic to latex products. Mylar balloons are acceptable.

Flowers and Mail

Flowers and mail are distributed soon after their arrival. Incoming mail is distributed at least once a day. Letters you want to mail may be given to any member of the nursing staff. Any mail or flowers received after you have been discharged from the hospital will be forwarded to your home.

Telephones

Telephones are available for each patient. Your room and bed extension number is located on your telephone. You may want to give this number to family and friends so they can call you directly during visiting hours. If you prefer not to receive any calls, please notify your nurse. To make local calls, dial "9", wait for a dial tone, then dial the number. For long-distance calls, please call collect, use your credit card or have the calls billed to your home phone.

Books and Magazines

Books and magazines are available from the library cart provided by the LRH Auxiliary on Mondays and Thursdays. For reading material on other days, please adk your nurse. Before you leave the hospital, please leave any of these materials in your room or in the special container at the nurses' station on your unit.

Patient Education

Patient education is provided by each department involved in your care. Staff members will use a variety of videos, pamphlets and handouts to help you and your family understand your condition and how to care for yourself upon discharge. A Patient Resource Center is located on the lower level of the hospital where a pre-surgery program is offered to surgical patients to better prepare them and relieve some of their anxiety.

Visual and Hearing Impaired Services

Visual and hearing-impaired services will be offered to those with visual and hearing impairments. A variety of other communication equipment, including a V/TDD telephone system and interpreter services, is available at no charge to the patient. Please inform the nursing staff if you need these services.

Notary Public Service

Notary public service is available in several departments. Inform a nurse that you need this service, and arrangements will be made.

Chaplaincy Services

Chaplaincy services are available for spiritual care and guidance to you and your family members. If you would like a visit from the chaplain, ask your nurse or call 8000 and ask for the chaplain. You may wish to contact your pastor during your stay here if you haven’t already. The LRH Chapel, on the second floor, is open to you, your family members and visitors anytime of the day.

Social Workers

Social workers are available to assist patients and families with questions and concerns in a number of areas, including discharge planning, referrals to community service agencies, emotional support, counseling and financial questions. Social workers can be of special assistance to individuals and families coping with the emotional effects of illness; considering nursing home placement; or needing information about Medicare coverage, insurance, financial public assistance or in-home services. If you need help with personal or family problems while hospitalized or want to use any of the above services, please ask to see a social worker. There is no charge for this service.

Patient Satisfaction

Your satisfaction is important to us, and we hope your stay with us will be positive. We strive to give you high-quality care and personal attention.

A few days after you return home, you may receive a follow-up telephone survey. If you are selected, we would greatly appreciate your taking part, because your feedback will be used to improve the quality of care provided to our patients. If you have concerns that need follow-up, please include your name and telephone number.

Important Numbers

Lake Region Healthcare Corporation main numbers:

218.736.8000 or 800.439.6424.

Please use any in-house telephone and simply dial the number listed below for assistance: