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Lake Region Healthcare Investigating Unidentified Network Activity on Computer Systems

Corporate news | Tuesday, December 22, 2020

(Fergus Falls, MN) Unidentified network activity on their computer systems has prompted Lake Region Healthcare to begin an investigation, according to Kent Mattson, CEO.

The resulting unavailability of some computer systems has caused disruption to certain operations, said Mattson. “Our patients and staff are safe, but some of our patient care and business service systems are not fully functioning,” he said. “We are utilizing downtime processes for continuity of care, while staff work around the clock with computer specialists to see what caused the disruption, confirm impact, and restore down systems.”

"We have substantial internal and external resources dedicated to restoring systems, and our investigation will be ongoing until it is resolved," Mattson said. "We appreciate your patience and cooperation during this time. We are dedicated to serving our patients and business partners,” he said. Patients are encouraged to call their provider’s office prior to confirm scheduled appointments or with any questions or concerns, and to bring any current medications with them to their appointment

According to Mattson, LRH has implemented protocols designed for times of interruptions in their computer systems so they are able to continue providing services. “Our efforts are focused on providing safe patient care while working to ensure data and information is safeguarded.”

“We will issue a public announcement when systems have been fully restored so that patients attempting to make payments or other to access other services affected by the outage will know we are back online,” Mattson said

Mattson said they will provide relevant updates when available, but no timeline or other details are currently available. The outage impacts Lake Region Healthcare locations in Fergus Falls, Battle Lake, Ashby and Barnesville.

About the Lake Region Healthcare Enterprise

The Lake Region Healthcare enterprise is comprised of Lake Region Healthcare, an independent community-governed non-profit headquartered in Fergus Falls, the Mill Street Residence Assisted Living Facility in Fergus Falls, and the non-profit critical access hospital, Prairie Ridge Hospital and Health Services headquartered in Elbow Lake. With over 100 medical staff and over 1,000 employees, we are dedicated to serving the healthcare needs of our communities with values of Excellence, Person-Centered, Collaboration, Stewardship, Integrity, Respect and Innovation. Together we bring specialty and sub-specialty services to patients at hospital locations in Fergus Falls and Elbow Lake and at clinics in Ashby, Barnesville, Battle Lake, Evansville, Herman, Hoffman, and Morris, MN. For more information visit: www.lrhc.org, www.prairiehealth.org or www.millstreet.lrhc.org.