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LRH Bridgeway Psychiatry Service Awarded “Guardian of Excellence” for Patient Experience

Hospital news | Wednesday, December 15, 2021

Contact: Katie Johnson

[Fergus Falls, MN] Press Ganey, the national leader in healthcare consumer and workforce engagement, recently announced nationwide recipients of its annual performance achievement awards, recognizing healthcare organizations committed to delivering safe, high-quality, patient-centered care amid immense challenges presented by COVID-19.

The Lake Region Healthcare (LRH) Bridgeway Inpatient Psychiatry department was among the recipients of Press Ganey’s Guardian of Excellence Award® for patient experience. This award honors organizations that have achieved the 95th percentile across Press Ganey clients for patient experience, employee engagement, physician engagement or clinical quality performance.

“Now more than ever, it is important to acknowledge and celebrate the strength and resiliency of these dynamic health systems across the nation who, despite facing enormous challenges, have continued to provide their communities with safe and exceptional care,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey.

“We are very honored to receive this award, particularly during these challenging times,” said Chief Nursing Officer, Roberta Young. “It is so important for people in rural communities to have access to high quality and person-centered mental health care. Bridgeway meets a unique need and the team working in this unit is remarkably talented and committed to serving every patient with dignity, compassion and individualized care.”

About Press Ganey

Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

About the Lake Region Healthcare Enterprise

The Lake Region Healthcare enterprise is comprised of Lake Region Healthcare, an independent community-governed non-profit headquartered in Fergus Falls, the Mill Street Residence Assisted Living Facility in Fergus Falls, and the non-profit critical access hospital, Prairie Ridge Hospital and Health Services headquartered in Elbow Lake. With over 100 medical staff and over 1,000 employees, we are dedicated to serving the healthcare needs of our communities with values of Excellence, Person-Centered, Collaboration, Stewardship, Integrity, Respect and Innovation. Together we bring specialty and sub-specialty services to patients at hospital locations in Fergus Falls and Elbow Lake and at clinics in Ashby, Barnesville, Battle Lake, Evansville, Herman, Hoffman, and Morris, MN. For more information visit:, or

Photo of Bridgeway Staff with the Guardian of Excellence Award L to R: Jane Rumohr LPN, Tori Dewey CNA, Tori Hull RN, Mike Robertson RN, Taylor Wiertzema Social worker, Allison Shaikoski RN Manager, Dr. Jackie Huber, Laurie Grotnes RN