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What You Need to Know About COVID-19

Last Reviewed: April 4, 2020

Recent Announcements:

Clarification on new CDC Guidance Recommending Public Use of Face Masks - April 4, 2020

Foundations Launch COVID-19 Relief & Response Fund

LRH Response Fund

PRHHS Response Fund

Virtual Appointments Now Available

Schedule or Check-In For a Virtual Visit

Recent News

An Open Letter to Our Communities From Our CEO 3-31-2020

KBRF Radio Broadcast - Community COVID Update 4-2-20

PLEASE only call us for medical needs. Other questions should be directed to the MDH hotline at 651-201-3920 or 1-800-657-3903. We will encourage the public to consult the MDH website and to keep staying home and washing your hands.

For other recent announcements related to COVID-19 at our facility, please visit our newsroom. For our current visitor restrictions, please see this link.


Learn more about how the virus spreads here.

More about how you can help prevent the spread of respiratory viruses such as Coronavirus?

    • Avoid close contact with people who are sick.
    • Avoid touching your eyes, nose, and mouth.
    • Stay home when you are sick.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
    • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
    • Follow CDC’s recommendations for using a facemask.
      • CDC does not recommend that people who are well wear a facemask to protect themselves from respiratory diseases, including COVID-19.
      • Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. The use of facemasks is also crucial for health workers and people who are taking care of someone in close settings (at home or in a health care facility).
    • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
      • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
    • Take action to socially distance yourself from others.

If you have any questions or concerns about COVID-19, please call your health care provider or the Minnesota Department of Health COVID-19 Hotline at 651-201-3920 or 1-800-657-3903 which is available 7 a.m. to 7 p.m..

It's also critical that everyone does their part to follow these strategies to slow the spread in communities.


  • Our excellent staff of highly skilled nurses, providers on our medical staff, infection prevention specialists and emergency preparedness personnel are all working together with our local and state health departments, our partners in emergency medical services and other agencies to stay apprised of the latest information and to prepare for possible testing and treatment of the virus. We have an interdisciplinary operations team implementing the proper protocols for screening and caring for patients in our ambulatory and hospital locations.
  • We are ensuring we have ample supplies, dedicated staff and appropriate equipment to care for any patients with COVID-19.
  • We follow all guidelines from the CDC to identify and isolate any patients who might be infectious so that unnecessary exposure of patients, visitors and team members is prevented. In this light we have implemented these visitor restrictions at all of our facilities as of March 25th. In addition, all patients and visitors are being screened prior to entering our facilities as of March 18th.
  • We have cancelled all elective surgeries/procedures as of March 18th to help conserve supplies and protect patients & healthcare staff.
  • We began to limit clinic visits by postponing routine outpatient visits beginning March 20th.
  • Providers are now offering virtual appointments for routine medical visits.
  • Our staff is continually trained and educated on the care of all of our patients. With COVID-19, additional training and education are being conducted.
  • We are making every effort to educate and inform the public on ways to remain healthy, including rigorous and frequent handwashing, through this website and our social media outlets.
  • Encouraging everyone to practice social distancing to help slow the spread of this virus over time so that our health system is not overwhelmed to a point of being unable to manage the medical needs of the communities we serve.


Because most cases of coronavirus are able to manage and recover from the illness by staying home, resting and drinking plenty of fluids, as of today we are offering the following guidance:

  • Patients who think they may have COVID-19 are asked to call us before coming to a healthcare facility.
  • If you experience the symptoms of COVID-19 (fever, shortness of breath and coughing), you have traveled to an area that has been reported for known infections of the COVID-19, and/or have recently been in contact with anyone who has been diagnosed with COVID-19, do not come directly to a healthcare facility. We ask you to call first for a phone consult for us to gather specific patient health history and recent travel information. After screening, patients will be given guidance on whether to manage at home following the “Home Management Strategies” below or if appropriate, how to access our drive-up screening process. If you wish to speak with someone about this screening, please refer to the Important Phone Numbers below.

Home Management Strategies:

  • Stay home except to receive medical care.
  • Separate yourself from other people and animals in your home (preferably own bedroom and bathroom).
  • Call ahead before visiting your healthcare provider.
  • Wear a face mask if around others.
  • Cover your coughs and sneezes.
  • Wash your hands often with soap and water for 20 seconds.
  • Avoid sharing personal household items.
  • Monitor your symptoms – if illness is worsening (ex: difficulty breathing), call your healthcare provider.
  • Remain on home isolation until your healthcare provider and state/local health department confirms it is safe to discontinue.

Important Phone Numbers:

Lake Region Healthcare Fergus Falls Clinic: 218-739-2221

Lake Region Healthcare Fergus Falls Hospital (24 hours): 218-736-8000

Prairie Ridge Hospital & Health Service Elbow Lake Clinic: 218-685-7300

Prairie Ridge Hospital & Health Services Morris Clinic: 320-589-4008

Minnesota Department of Health COVID-19 Hotline: 651-201-3920 or 1-800-657-3903

Otter Tail County Public Health Hotline: 218-998-8320


Resources are available to keep you up-to-date on COVID-19 and to help you reduce the risk of infection for yourself and your family.

The CDC website offers abundant, current information about COVID-19. It is updated often.

Minnesota Department of Health

Otter Tail County Public Health

OSHA Resources for Employers

Continue to visit our website and our Facebook page at We will continue to provide regular updates and new information as it becomes available.